Usually around big events, such as Christmas or Easter, there are content drops which require more disk space. For devices that aren't synced often using Control Center or cleaned regularly to remove old or outdated files, these can cause devices to run out of space. These are a couple of things to check that might help resolve disk space issues.
After making any of the changes below, if it's a change in Dropbox sync settings, wait around five minutes to see if that resolved the disk space issue.
Video Recordings
If you record services on your computers, you will regularly need to mark your backup folder on Dropbox to "Online-only".
- Go to your Dropbox folder, and then open your campus PRD folder (XYZ-PRD).
- Right click on the "Video" folder and select "Make Online-only".
Old Content
If this device hasn't ran Sync Content, thru the Control Center, in a while you may run out of space due to having content that has been removed.
- Open Control Center from the Desktop.
- Click "Sync Content".
If this does not work and you receive an error about files not being fully synced, you may need to delete the old Services folder that is in your documents folder. To do that:
- Open your devices Documents folder.
- Move the Services folder to the trash/recycle bin.
- Empty the trash/recycle bin.
Dropbox should then be able to sync, if this was an issue.
Campus Video, Lighting, or Audio folders are "offline"
On service devices, the only folder under the campus folder (XYZ-PRD) that should always be marked as "offline" is the Support folder. This folder is generally less than 1MB and is used to support your campus.
- Go to your Dropbox folder, and then open your campus PRD folder (XYZ-PRD).
- Select the "Video", "Lighting", and "Audio" folders and select "Make Online-only".
Devices Receiving Unnecessary Content (Permanent campuses only)
If the device that is having issues is not the Graphics, it may have content that it doesn't need, such as LED or Banner content. Note that these folders are conditional -- if you are an LED campus, while you may see the banner folder, you will not be able to sync any content in that folder. You can chose to selectively sync these folders out, but they do not affect space on your device.
To selectively sync content off of a device, do the following:
- Go to the Dropbox icon in the task (Windows) or menu (macOS) bar and select the account icon in the top right, then click "Preferences".
- Click the "Sync" tab and click "Select Folders" under the "Selective Sync" section. Note that on different versions of Dropbox, the wording on this may be a little different.
- Select Services \ Graphics, and then uncheck everything except for the 16x9 folder.
WARNING: Do not change your campus selective sync settings outside of the guidance provided above or without discussing with central support. Changes to selective sync settings can cause problems with various systems at your campus.
Basic Preventative Maintenance / Cleanup
If your device hasn't had the Desktop, Documents, and Downloads folder cleaned recently this could be the issue. Also, remember to empty the trash/recycle bin after deleting files. Generally, it is recommended that nothing in the "Downloads" folder be required for a service that next week (ie, perhaps a photo was asked to be placed on screen for Sunday; if this file is a regular photo we recommend putting it in your campus Dropbox folder or the Documents folder). As such, support will generally wipe this folder as a first step in clearing space off of a device.
Additional Help
If none of these ideas help, please contact us and we'll take a look at your device. There are occasions where things do have to be reset, such as the Dropbox cache, and those a bit more complicated.