Justin Osborne

We will soon be upgrading Companion on all service machines from version 2.4 to version 3.5.4. This is a major upgrade that WILL require changes for every campus upgrading from 2.4. The purpose of ...

Usually around big events, such as Christmas or Easter, there are content drops which require more disk space. For devices that aren't synced often using Control Center or cleaned regularly to remo...

The Problem With the upgrade to ProPresenter 7.15, there is an outstanding bug with the Companion module that causes an issue. You may see a Companion error when trying to use buttons that control ...

The Control Center app provides basic recording features. Configuring the Stream URL The first step is setting up the video recording url to use. To do this, go to Preferences and on the Recording ...

This section outlines the standard video playback methods currently recommended across all campuses.Unless otherwise specified, the following guidelines apply to all locations. The methods describe...

You can use the Control Center app to download large content files that aren't added to Dropbox. When downloading service files, a connection is made to the read-only Services network storage drive...

When logging into a Production account, you may see this error: Backups are currently not working properly on this device. To fix this problem, the following directories must be offline-synced to ...

When attempting to sync using Control Center, you may see one of the following errors: Pre-sync checklist found issues and cannot continue. Ensure folders are fully synced and try syncing again. ...

If you receive this error, it means that there are some folders in Dropbox that aren't properly setup on your computer. Watch a quick video on how to fix this problem. You can fix this by verifying...